Privacy Policy
Effective Date: 24.02.2024
Welcome to MyHomeSwaps, your premier platform for facilitating delightful home swaps. Your privacy is of utmost importance to us. This detailed Privacy Policy aims to provide you with comprehensive insights into how we collect, use, disclose, and protect your personal information when you use our services. By engaging with MyHomeSwaps, you are consenting to the terms outlined herein.
This policy may undergo modifications at any time. In the case of significant alterations, we will notify you within a reasonable timeframe and, if required, seek your consent once more before implementation. It is your responsibility to ensure we have your current, active, and deliverable email address, and to regularly check our website and this privacy policy for any updates.
A.Information We Collect:
- Account Information:
- When you join MyHomeSwaps, we collect essential details to set up your account, including your name, email address, password and phone number. The need to collect this data is for MyHomeSwaps to be able to provide you with the service you have signed up for.
2. Profile Information:
– Members need to provide additional information in their profiles, including location, home details, and preferences for home exchanges. Additional information will also be required for verification of profile and authenticity of location, ownership such as proof of identity and bills.
3. Communication:
– We gather information from your communications with fellow members, including messages and feedback, to facilitate seamless interactions and described in the Terms of Use.
4. Payment Information:
– For those opting for premium services, such as membership, points packages and other promos we do not collect payment details, such as credit card information, these are done via separate payment facilitators such as Stripe and Paypal.
5. Usage Data:
– We analyze your interactions with the platform, including your IP address, device specifics, and browser type, to continually improve our services.
B. How We Use Your Information:
1. Facilitating Swaps:
– Your profile and home details are pivotal in connecting you with potential home swap partners, aligning with your preferences.
2. Communication:
– Your contact information helps us facilitate communication between members during the home swap arrangement process.
3. Improving Services:
– Utilizing usage data, we gain insights into how our platform is used, enabling us to enhance and optimize your MyHomeSwaps experience.
4. Personalization:
– Tailoring your experience by leveraging your preferences and past interactions, we aim to make every swap arrangement feel uniquely yours.
5. Security and Fraud Prevention:
– Information, including payment details, is instrumental in ensuring the security of our platform and preemptively preventing fraudulent activities.
C. How We Share Your Information:
1. Home Exchange Partners:
– Your profile and home information are shared with potential home exchange partners after the swap has been agreed upon as per the booking flow offered by the portal.
2. Service Providers:
– We may engage third-party service providers, adhering to stringent data protection standards, to assist us in delivering and maintaining our services.
3. Legal Compliance:
– Information may be disclosed when mandated by law, legal processes, or to safeguard our rights, privacy, safety, or property.
D. Your Privacy Choices:
1. Profile Visibility:
– Profile information is not made available to visitors and non logged in users. User have limited access to your profile information prior to the finalization of the swap. After the finalization of the swap the relevant data is shared between the 2 parties to properly facilitate the swap, either via HomeCoins or Mutual Swap.
2. Communication Preferences:
– Communication is done strictly via the messaging system provided by the portal. Communication with the MyhomeSwaps team is done via the Contact form or via email.
3. Access and Correction:
– Access and correct your personal information seamlessly through your account settings, ensuring accuracy and relevance.
E. Security Measures:
Our commitment to your privacy is upheld through the implementation of industry-standard security measures. These measures are designed to protect your data from unauthorized access, disclosure, alteration, and destruction.
F. Children’s Privacy:
MyHomeSwaps is exclusively intended for individuals aged 18 and older. We do not knowingly collect personal information from children under 18. If you believe that we may have inadvertently collected information from a child under 18, please contact us promptly.
G. Changes to this Privacy Policy:
MyHomeSwaps reserves the right to modify this Privacy Policy at any time. Any changes will be communicated by updating the effective date at the top of this page. We encourage you to periodically review this Privacy Policy for updates.
H. Contact Us:
Should you have any questions or concerns regarding this Privacy Policy or our privacy practices, please feel free to contact us at info@myhomeswaps.com.
Thank you for entrusting MyHomeSwaps with your information.
Notes
Please keep in mind that continuing to use MyHomeSwaps means agreeing to this Privacy Policy as well as with our Terms of Use, Cancellation Policy and GDPR.